Customer care
Delivery & returns
Clear arrangements for ready-to-wear orders and pieces made especially for you.
Studio pickup
Complimentary pickup is available from our Accra studio. We will contact you when your order is ready and agree a collection time. Please bring your order reference and a valid form of identification.
Delivery across Ghana
Available delivery methods, fees and estimated timing are shown during checkout or confirmed by our studio. Timing begins after payment is confirmed. Bespoke and made-to-measure pieces follow the production schedule agreed during consultation.
Someone must be available to receive and inspect the parcel at the delivery address. Delays caused by an incomplete address, an unavailable recipient or events beyond our reasonable control may require a new delivery arrangement.
Returns
Contact us within 7 calendar days of receiving an eligible ready-to-wear item. It must be unworn, unwashed, unaltered and returned with its original tags and packaging. For hygiene and fit reasons, bespoke, made-to-measure, altered and clearly marked final-sale pieces cannot be returned unless they arrive faulty or do not match the order.
Problems and refunds
Tell us within 48 hours if an item arrives damaged, incorrect or incomplete, and include your order reference and clear photographs. Approved refunds are sent to the original payment method after inspection. Bank or mobile-money processing times are outside our control.